🌟 Technical Operations Assistant
APPLY TODAY
Location: Remote
Hours: as needed to fulfill client/company needs
Pay: $25/hour
Start Date: February 2026
WHO WE ARE
The Digital Marketing Collective helps coaches and service providers scale from inconsistent revenue to sustainable $20K+ months through systems-based marketing.
We're a growing agency with established clients, a small team, and big ambitions for 2026. We need a technical expert who can handle the backend systems that keep our clients' businesses running smoothly.
Here is our website for you to peruse.
PLEASE NOTE: this is ONLY available to those in the United States. NO EXCEPTIONS.
NO AGENCIES PLEASE.
THE ROLE
I'm Laura, the founder. I handle strategy and client relationships. What I need is someone who can execute technical implementations without hand-holding.
This is a specialist role focused on GoHighLevel, Kajabi, and technical integrations. You'll work directly with me and our team to build and maintain the systems our clients rely on.
Here's what happened: I've hired three people for this role in the past year. All three were let go due to poor communication and inconsistent work quality. I'm being extremely clear about expectations this time.
Primary responsibilities:
GoHighLevel:
Campaign setup and automation
Workflow configuration
CRM management and troubleshooting
Kajabi:
Course setup and maintenance
Membership site configuration
Email sequence implementation
Technical Integration:
Flodesk email platform management
Zapier automation creation and maintenance
DNS and domain management across hosting platforms
Cross-platform integrations and troubleshooting
As you grow into the role (within 3-6 months):
Leading team coordination independently
Creating SOPs based on established processes
Identifying bottlenecks and suggesting solutions
Client success management
Potentially hiring and training additional team members
Systems Maintenance:
Backend website management
Client portal setup and maintenance
Technical documentation
Proactive system monitoring and optimization
WHAT SUCCESS LOOKS LIKE IN THIS ROLE
30 days in:
You're handling technical tasks independently with minimal questions
You've documented your processes for common tasks
You respond to urgent technical issues within 2 hours during business days
The team trusts you to fix problems without creating new ones
90 days in:
You're identifying and solving technical issues before they affect clients
You've optimized at least 2-3 existing automations or systems
You're suggesting improvements based on what you're seeing
Your documentation is detailed enough that someone else could replicate your work
6 months in:
You're the go-to expert for all technical implementations
Clients and team members trust your judgment on technical decisions
You're training other team members on technical processes
You're ready for increased responsibility and hours as we grow
YOU'RE THE RIGHT PERSON IF:
✅ You're a technical expert, not a generalist
You have deep knowledge of GoHighLevel and Kajabi. You've actually built complex automations, not just edited templates.
✅ You communicate clearly and proactively
You respond to Slack messages within 24 hours on business days. You flag problems before they become emergencies. You ask questions when you're unclear instead of guessing.
✅ You document without being asked
You create clear SOPs because you know it saves everyone time. You don't gatekeep information.
✅ You troubleshoot independently
You can Google, search help docs, and solve 80% of issues on your own. You know when to escalate and when to handle it yourself.
✅ You take ownership of your work
When something breaks, you fix it. When you make a mistake, you own it and correct it. No excuses, no deflecting.
✅ You can handle direct feedback
I'll tell you what's working and what's not. You don't get defensive - you use feedback to improve.
✅ You're available during business hours
You're consistently reachable Monday through Friday for urgent technical issues. I don't care when you do the actual work, but you need to be responsive.
REQUIRED SKILLS
Must have:
2+ years as a technical VA or operations specialist
Expert-level GoHighLevel proficiency
Expert-level Kajabi proficiency
Experience with DNS management and domain configuration
Experience with email platforms and automation tools
Strong written communication skills
Proven ability to work independently
Nice to have (or willing to learn quickly):
Flodesk experience
Zapier automation experience
Marketing agency or coaching business experience
Client-facing technical support experience
THIS ROLE IS NOT FOR YOU IF:
❌ You oversell your skills and can't actually deliver
❌ You ghost when things get difficult or you're unsure
❌ You need constant validation or detailed instructions for every task
❌ You're defensive when given constructive feedback
❌ You can't meet deadlines or communicate when you're running behind
❌ You're looking for guaranteed full-time hours immediately
WHY THIS ROLE IS DIFFERENT
Most tech VA jobs: You're doing basic admin tasks and calling it "technical work." You're working for 10+ clients with no real growth opportunity.
This role: You're a true specialist working with an established agency. You have real responsibility, real expertise requirements, and real growth potential.
The growth path is real:
Start: as needed at $25/hour
90 days: Potential rate increase based on performance and value
6-12 months: Increased hours as agency scales, potential to train junior team members
What makes this awesome:
Work from anywhere with flexible scheduling
Direct partnership with the founder (that's me)
Work with established clients who actually pay their invoices
Be part of a business in serious growth mode
No micromanagement - I trust you to do your job
Learn systems that scale businesses to $20K+ months
TO APPLY
Complete the application by clicking the button below. There is a brief technical skills assessment.
I'm looking to hire and onboard in early February 2026.
Application deadline: Rolling until filled
Start date: February 2026